Terms & Conditions

Standard Terms & Conditions

Force Majeure
The company will not be liable for failure to meet agreed obligations due to prevailing circumstances beyond its reasonable control.

Law
All contracts are governed by English law and jurisdiction.

Claims
Customers are requested to carefully check all goods at the time of delivery. The delivery or carrier's note should be signed noting any shortages or breakage. We regret we cannot accept claims for shortages or breakages not recorded in this way. In any case claims must be made to the Order Office within three days of delivery.

The Colchester Wine Company takes considerable pride in the accuracy and diligence of its employees and agents, and will endeavour to satisfy customers' requirements wherever possible. So far as the law permits however the company shall not be liable for consequential loss or damage in any respect.

Title
The goods shall remain the Seller's property until the Buyer has paid all sums due from it to the Seller. Until that time the Buyer shall hold them as Bailee, store them in such a way that they can be identified as the Seller's property, and keep them separate from the Buyer's own property and the property of any other person.

Although the goods remain the Seller's property until paid for, they shall be at the Buyer's risk from time of delivery and the Buyer shall insure them against loss or damage accordingly, and in the event of such loss or damage shall hold the proceeds of such insurance on behalf of the Seller as trustee for the Seller. In accepting delivery of the goods the Buyer undertakes to indemnify the Seller against any losses and expenses incurred by the Seller, arising from the Buyer's breach, howsoever caused.

Right of Withdrawal
Customers have a seven day right of withdrawal from mail order contracts. Notice of cancellation must be given in writing and will be effective upon receipt at The Colchester Wine Company’ registered office. Please note that in the event of a cancelled order a charge may be levied to cover the cost of collecting goods.

Data Protection
The Colchester Wine Company is a signatory to the Wine & Spirit Association Code of Practice on Distance Selling, including Data Protection. Information is held for the purpose of maintaining customer records, and The Colchester Wine Company undertakes to discharge its duties under current legislation. Click here to view our privacy policy.

Delivery Policy
See below for our delivery charges and policy.

Orders
Orders are accepted subject to stocks remaining unsold.

Duty & VAT
All our duty paid prices include duty & VAT.

Prices
All prices are in pounds UK Sterling.

Registered Office
Gosbecks Park, Colchester, Essex, CO2 9JT, England
Tel – 01206 713560

Protecting Minors

In the UK, it is against the law to sell or supply intoxicating substances to persons under 18 years of age. The Colchester Wine Company takes this responsibility very seriously, and thus, when placing an order for the first time you must confirm that you are at least 18 years old.

Delivery Charges & Policy

Standard/Enhanced Delivery Charges

• Standard Delivery service ensures your wines reach you within 7 working days from the date of order.
• Single consignments over £200 in value are delivered FREE of charge within mainland UK.
• Orders of less than £200 in value are subject to a delivery charge of £7.99 inc VAT.
• We also offer a comprehensive range of upgraded delivery options, the costs and features of which are listed below:

Delivery Terms & Conditions

All orders regardless of value, for delivery beyond UK mainland, are subject to a surcharge. A quote will be supplied on request.

It is not possible to provide an estimated time of delivery for any consignments sent via Gold, Evening or Saturday services. Only if goods are sent via Diamond or Platinum services will it be possible to check that delivery has been made. This information is not normally available until 30 minutes after the deadline has expired.

Please note that the customer will be liable for the re-despatch cost of £15.99 on any consignment that has been returned to The Colchester Wine Company undelivered. For example, an undelivered gift order where the recipient has been unable to take delivery.

The Colchester Wine Company does not accept any responsibility for late or non-delivery of goods arising from incorrect delivery information being provided, nor for the inability of the carrier to effect delivery within the terms of the service contract.

If you are not home when our carrier attempts delivery, they will leave a card giving a contact number which you may use to re-arrange the delivery, however they will attempt a second time. Alternatively, collection from the depot can be arranged; the consignment will be held for a short time before being returned to The Colchester Wine Company.

The Colchester Wine Company has authorised our carriers to deliver only when a signature for receipt is obtainable. However, where specific instructions are given to leave the wine without a signature being obtained, or to leave the consignment at an address other than that of the customer, The Colchester Wine Company cannot accept responsibility for loss or damage arising as a result of carrying out those instructions.

We regret that once an order has been processed, we are unable to change any delivery information.

© 2008 Colchester Wine Limited t/a The Colchester Wine Company

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